Service plans to suit any and all types of clients.
Service & Support unlike any other Enterprise software platform. Sentia's comprehensive support offerings, designed to meet your unique needs and ensure the smooth operation of your systems. We provide two exceptional support options: Sentia Smart Care and Sentia Hyper Care. Sentia Smart Care is the support package available with every system, offering a robust and reliable foundation for your day-to-day operational needs. This service provides you with access to our team of experienced professionals who are ready to assist you with any issues or questions that may arise. With Smart Care, you can rest assured that your systems are in good hands, allowing you to focus on your core business activities. Sentia Hyper Care is an ultra premium support option providing an unparalleled level of service and responsiveness, ensuring that you have dedicated support during at all times. Choose the level of care that best suits your business requirements and let Sentia be your trusted partner in maintaining and optimizing your system and AI presence for you.
Welcome to Sentia Smart Care – Your Ultimate Support Solution! At Sentia, we understand that exceptional support is essential for your success. Every system is provided with a Smart Care service agreement with us – a comprehensive package designed to provide you with great assistance and ensure you get the most out of our software. What’s Included in Sentia Smart Care? Comprehensive Support Site Gain exclusive access to our extensive support site. Here, you’ll find everything you need to solve any issue, maximize productivity, and enhance your experience with Sentia. Dedicated AI Assistance Our cutting-edge AI is your personal guide, available 24/7 to help you navigate any challenges. Whether you have a quick question or a complex issue, our AI is here to assist you, providing step-by-step solutions and ensuring you get the help you need promptly. Email Support During business hours, if your issue requires human intervention, our AI seamlessly escalates your query to a support person who will respond within 24 hours. This ensures you receive expert assistance when you need it most, minimizing downtime and keeping your operations running smoothly. Extensive FAQs Our curated list of Frequently Asked Questions covers a wide range of topics, helping you find quick answers to common queries. This resource is designed to save you time and provide immediate solutions to your problems. Community Support Forums Join our vibrant community of Sentia users. Share insights, ask questions, and collaborate with others to find solutions and best practices. Our forum is a hub of knowledge where you can connect with peers and Sentia experts. Video Tutorials: Access step-by-step guides and tutorials to master Sentia’s features and capabilities. Webinars and Workshops: Join exclusive webinars and workshops led by our experts, covering a wide range of topics to enhance your knowledge and skills. Quarterly Performance Reviews: Receive comprehensive quarterly performance reviews to assess the effectiveness of your Sentia usage and identify areas for improvement. Our experts will provide recommendations to optimize your Sentia deployment to achieve your business objectives. Dedicated Account Manager: Benefit from the personalized support of a dedicated account manager who serves as your primary point of contact for all Sentia-related inquiries and assistance. Your account manager will work closely with you to understand your business goals and objectives, providing proactive support and guidance to help you achieve success. This account manager will also provide feedback based on your user's support needs as they evolve to assist you in managing your team's needs better.
With Sentia Smart Care, you can rest assured knowing you have a comprehensive support system in place. Whether it’s a minor hiccup or a major challenge, we’ve got you covered.
Stay ahead of the curve with our ongoing educational resources. From interactive tutorials to live sessions, we provide you with the tools to continuously improve your Sentia experience.
Our AI and support resources are designed to help you resolve issues quickly, allowing you to stay focused on what matters most – your business.
Benefit from the personalized support of a dedicated account manager who serves as your primary point of contact for all Sentia-related inquiries and assistance.
Benefit from the collective knowledge of the Sentia community. Share experiences, solve problems together, and grow your expertise.
Our extensive level of care means the effective operation & use of your Sentia system becomes OUR problem.
At Sentia, we understand that sometimes exceptional isn’t enough – you need the best. That’s why we are proud to introduce the Sentia Hypercare Service Agreement, designed to provide you with the highest level of support, ensuring your success around the clock. 24/7 Live Support Enjoy the peace of mind that comes with knowing expert assistance is just a call away, any time of day or night. Our live support team is available 24/7 to help you resolve issues swiftly, minimizing downtime and keeping your operations running smoothly.Minor Rebuilds and Configuration Need to tweak your setup or make minor adjustments? Our team is on hand to provide rebuilds and reconfiguration as needed, ensuring your Sentia environment is always optimized for your needs.Personal Video Calls and Screen Sharing For more complex issues, our support team offers personal video calls and screen sharing sessions. This hands-on approach ensures you receive precise guidance and solutions tailored to your unique situation. And, all the Features of Supercare... Comprehensive Support SiteGain exclusive access to our extensive support site. Here, you’ll find everything you need to solve any issue, maximize productivity, and enhance your experience with Sentia. Dedicated AI Assistance for your Sentia system Our cutting-edge AI is your personal guide, available 24/7 to help you navigate any challenges. Whether you have a quick question or a complex issue, our AI is here to assist you, providing step-by-step solutions and ensuring you get the help you need promptly. Email & Phone Support During business hours, if your issue requires human intervention, our AI seamlessly escalates your query to a dedicated support person live. This ensures you receive expert assistance when you need it most, minimizing downtime and keeping your operations running smoothly Extensive FAQs Our curated list of Frequently Asked Questions covers a wide range of topics, helping you find quick answers to common queries. This resource is designed to save you time and provide immediate solutions to your problems. Community Support Forums Join our vibrant community of Sentia users. Share insights, ask questions, and collaborate with others to find solutions and best practices. Our forum is a hub of knowledge where you can connect with peers and Sentia experts. Video Tutorials: Access step-by-step guides and tutorials to master Sentia’s features and capabilities including specific videos of your instance in use. Webinars and Workshops & Office Hours for Your Team: We will provide weekly office hours for any of your team to received dedicated support. Also, join exclusive webinars and workshops led by our experts, covering a wide range of topics to enhance your knowledge and skills. On-Demand Expert Consultations: Access on-demand consultations with Sentia experts for personalized assistance tailored to your specific needs. Whether you require guidance on advanced features, customization options, or strategic implementation, our experts are here to provide invaluable insights and recommendations to optimize your Sentia experience. Omnichannel support lines: Engage with the support team during “Support available hours” via web, messenger and phone. Scheduled support appointments: Schedule a support session once a ticket is logged with Sentia Hypercare.
With Sentia Hypercare, you can rest assured knowing you have a comprehensive and premium support system in place, 365 days a year. Whether it’s a minor hiccup or a major challenge, we’ve got you covered.
Our 24/7 live support, AI assistance, and on-demand rebuilds ensure you resolve issues quickly, allowing you to stay focused on what matters most – your business.
Benefit from the personalized support of a dedicatedteam who serves as your primary point of contact for all Sentia-related inquiries and assistance.
But when it is ready the page will knock your socks off!